Delivery policy

Where we deliver

We currently deliver in Cape Town and surrounds, up to 20 km from the pickup point.

When we deliver

Delivery times depend on the business you order from and on driver availability. Once a driver has accepted your delivery you will see an estimated arrival time. It is an estimate and can change with traffic, weather and other conditions.

Delivery fees

Fees are calculated from the route distance: a base fee of R30 plus R6 per kilometre. For example, a 5 km delivery costs R60 and a 10 km delivery costs R90. You see the fee before you confirm a delivery. All prices are in South African rand (ZAR).

How a delivery works

1. A business sends the order with its pickup and drop-off details.
2. An approved driver who is online accepts it.
3. The driver collects the order at the pickup point and gives the order reference. The business confirms the handover.
4. You follow the driver's live location on a map, with the distance left and an estimated arrival time.
5. The driver completes the delivery in the app.

At handover

Someone must be there to receive the order. Please keep your phone nearby, as the driver may call. If the sender requires identification or age confirmation, have it ready.

If we cannot deliver

If a driver cannot complete a delivery, they report a problem in the app and the order goes back to the business. We will let you know. Our Refunds and cancellations policy explains whether the delivery fee applies.

The items

Businesses are responsible for packing and describing their items correctly. Drivers carry items as they are handed over and do not open them. We may refuse to carry an item that appears unsafe, damaged or unlawful.

Late, lost or damaged deliveries

Contact us within 24 hours of the expected delivery time, with your order reference. We will investigate and tell you what we find.

Contact

Email hello@example.com or phone +27 00 000 0000 (Monday to Friday, 08:00 to 17:00).